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| After Sales Service |
The robotic system supplied by Shanghai Lincoln Electric Co., Ltd. (SLE) Automation Division is warranted against faulty parts and labour.
1. Warranty periodㄩTwelve (12) months warranty after completion of installation at the Buyer's site, but not later than eighteen (18) months after shipment from SLE ㄗTake first as the dueㄘ
2. SLE Automation Division will bear free service charges during the warranty period against faulty parts and craftsmanship, including:
- Robotic system & equipment breakdown service on Buyer's site.
- Replacement and maintenance of damaged parts on robotic system & equipment.
- Robotic system & equipment breakdown service on call.
3. SLE Automation Division will supply free service on site during the warranty period. The service time is: Monday 每 Friday 9:00am 每 18:00pm (except public holiday). The Buyer is responsible for service overtime fees if the service is required and provided during holiday hours. The response time will be 24 hours subject to commercially available air travel and 8 hours subject to regional Shanghai transportation.
4. The buyer should comply with the following conditions for proper service by SLE Automation Division:
- When equipment problems or failures occur, the buyer should contact SLE Automation Division as soon as possible.
- Buyer is responsible to gather details related to the problem or failure as specifically requested by SLE Automation Division.
- Buyer should insure the proper work condition for servicing on site.
5ㄝ Warranty Limitationsㄩ
- The trouble occurs by accidental means.
- The trouble occurs due to improper operation of the equipment.
- The trouble occurs due to improper environmental conditions.
- The trouble occurs due to improper storage and conditions.
- The trouble occurs due to service work performed by non-authorized service personnel.
- The trouble occurs due to improper installation and maintenance.
- The trouble occurs due to alteration of the equipment.
- The trouble occurs due to equipment/system relocation.
- The trouble occurs by means of FORCE MAJEURE (fire, flood, earthquake, etc.)
- The trouble occurs if the equipment changes ownership or is transferred to another user.
Upon expiration of the warranty period, service charges will be incurred, where applicable and confirmed by signed contract. These charges will involve technical service feesㄛtravel expenses, repair expenses, and parts costs according to the rates as indicated below. A service contract must be signed before any service is provided. After each service activity is performed, an invoice will be issued and payment must take place according to the terms of the contract. No service will be provided for accounts receivable past due in excess of the terms of the contract.
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RATE SCHEDULE FOR SERVICE, MAINTENANCE & TECHNICAL SUPPORT
(Note: For all prices are include VAT) |
1. Remote Service and/or Technical Support:
- Telephone service and/or technical support (Monday thru Friday: 8:30am to 18:00pm) Free
- E-mail service and/or technical support (Monday thru Friday: 8:30am - 22:00pm) Free
2. On-site service and/or on-site technical support:
- Standard Rates: (Monday 每 Friday: 8:30am - 18:00pm)
RMB200.00 per hour
- Overtime Rates: (Available by pre-arrangement only and subject to staff availability)
RMB300.00 per hour (Monday 每 Friday: 18:00pm 每 8:30am)
RMB400.00 per hour (Saturday 每 Sunday: 8:30am 每 22:00pm)
RMB600.00 per hour (Public Holiday: 8:30am 每 22:00pm)
- Travel Expenses:
- Flight/Taxi: RMB2.00/km (Round trip distance between SLE and customer site)
For example: Customer site in Beijing: Shanghai 每 Beijing 每 Shanghai: Round trip distance is approximately 1400km, the cost will be: 1400km x RMB2.00/km = RMB2800.00.
Or, all actual charges for travel will be billed to the customer.
- Accommodations: RMB500.00/day (Out of downtown Shanghai. The accommodation days will be counted as the actual days spent on- site. Half or less than one day will be counted as a full day.)
3. Post maintenance in SLE:
- Delivery cost:
All delivery costs from the customer site to SLE will be borne by the customer.
The return delivery cost from SLE to the customer site will be borne by SLE
- Maintenance fee:
RMB200.00 per hour (According to the fault, the maintenance time will be counted as the actually repair time)
Notes:
1. Service time: Service time will only be charged from when the technician arrives at the customer's facility and starts the service work on site. The customer is NOT billed for time not spent in the actual process of service support such as travel time, overnight hotel stays, mealtime, etc.
2. Spare Parts: Spare parts used during the performance of any service support will be charged to the customer. The spare parts cost will be added to the total service bill of the customer.
3. Service fee total amount: According to the service contract and service report, all service fees, travel costs, maintenance fees, spare parts costs, delivery costs, etc., will be added together to determine the complete Service Fee total amount. A single invoice for the total amount will be issued after the completion of service (6% tax service invoice for labor, and 17% VAT invoice for spare parts and consumables applies).
4. Minimum invoice value: A minimum invoice value of RMB1000.00 applies to all work carried out on customer site.
5. Service Providers: Service may be provided by The Shanghai Lincoln Electric Co. Ltd. Automation Division, or any nominated agents &/or subcontractors at the sole discretion of The Shanghai Lincoln Electric Co. Ltd. Automation Division.
6. The signed and stamped fax contract has same force and effect as an original contract.
THE SHANGHAI LINCOLN ELECTRIC CO,.LTD |
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